The FotoTechnika Group - Jacksonville, Florida

Danny Perez

The customer service here is good, fine group of people running the business and I thank them for keeping their lab running when many other labs have closed down. Prices are higher than average for both developing and scanning rolls. 35mm scans were good, only had a concern with the noise in the medium format scan with the white car and some extra magenta in some scans. The three rolls of 35mm negatives were returned rolled up inside of a film canister, next time I will try to have them returned in a sleeve. Try everything twice, I’ll give it another go sometime.

stararker

I recently had a few rolls of 35mm film developed. Several different c-41 film stocks. My customer service experience in the store was pleasant. The film was developed perfectly with no issues I could see. I choose to have my film developed only since I scan with a mirrorless camera so I can't speak to their film scanning process. The price is reasonable considering no one else in the area developes film AND gives you the negatives back. The only complaint I have is I didn't get a call back when my film was finished being developed. I had to call in and ask about it. I plan to have many more rolls of film developed here so I will see if this was just a one time occurrence. Picture are some Lomography 400 and portra 400 developed at this location

Aaliyah Taylor

Not sure if they’re being overworked or what but the customer service is terrible. Hung up on me and when I called back and said I was hung up on Randy made it a point for me to know he could care less. I would rather drive the hour to pick up my film than give money to this place again.

Bruce Tharrington

First time visiting, However , I have to say I was very impressed with the service and the quality of professionalism exhibited. The service representative I spoke with was very helpful and knowledgeable

James L

They've had a great reputation for many years for a reason. With the cost of film these days there's no way I'd send mine out with a pharmacy or something. Not worth the risk and some of them don't even send negatives back. Customer service has always been good. No complaints.

Diego Gonzalez

Worst experience I've had in all the places I've gone to develop my film. Went in to have 11 rolls of 35mm processed, was charged a development fee up front, which is not a problem. I was then told that I would be contacted once the film was developed to discuss scanning prices, as they only charge you for the film they can scan. This is where the positive experience ended.

After over a month of waiting (which I understand could be reasonable for such a large order), I called to check in on the status of my film. I was told that the film had been developed for over 2 weeks and that I was contacted (not true) but didn't answer (also not true, as I checked my call log). I was then told that I had an outstanding balance of over $100, which I was surprised to hear. I went in person and paid the balance, which was for film scanning (which I was not contacted about). When I opened the envelope of negatives, I realized that I was a roll short. I proceeded to check the scans sent to me, which is when I ran into the next issue: they were all horrible quality - the absolute lowest resolution you could pass off as being decent. Zooming into these photos even a little would result in horrible pixelation. My missing roll was not included in the scans either. I called to inquire about the whereabouts of my missing roll of film and to ask for a refund for the scans. Only THEN was I told that there are different levels of quality scans you can pay for: the higher the resolution, the more expensive the scan (also a concept that I am unfamiliar with, as the other places I've gone to scan film have a flat rate and MUCH higher quality scans). I was then told that whether or not I wanted them, I had to pay for them, as the work had already been done; however, this wasn't work I requested or was told about, so I filed a complaint to my card company and received a full refund on the scans. I then proceeded to call Harmon Photo in Orlando where I used to have my film scanned (I only tried FotoTechnika because they are closer), and they quoted me less than $80 for the same job at a higher resolution. I never received the lost roll of film.

Fast forward to today: I was needing more film for my camera, and again, FotoTechnika was the closest location that I knew sold film. I stopped in and asked to buy a roll, and as the lady at the counter took my name down for payment, followed up with "Oh, Diego, we have ISSUES with you." She very rudely went on a rant about how what I did was wrong because work was already done and that no matter what I needed to have paid for it. I reiterated that while work was done, it was never work that I'd requested or commissioned; I was only billed for it and I would not be paying them for a service I never requested. Furthermore, I never used a single scan that they charged me for, as their resolution was so low that I could not confidently post those images anywhere or show them to anyone and still look like a competent photographer. I was rudely rung up for an overpriced roll of Fuji 200 at $15 and went on my merry way. Needless to say, I will never be giving this location my business again and would happily drive to Orlando - which is more than an hour longer of a drive for me - than use this place to do ANY type of photography related work.

Celina Berntine

Nice people working here!
The quality on my 35mm film scan was not the best.. ?

Seth San Agustin

Dropped of 3 rolls of film for development, and they only took 2 days to develop and scan. The scans are amazing quality, service is great, and I will definitely be going here for all of my film needs! 10 stars if I could.